AI phone booking for dental offices and clinics
An AI booking agent answers your office phone, finds the right appointment for the caller, books it in your diary and sends them to your front desk when a person is needed. It follows your office's rules, such as which visits a new patient can book. We build these agents for practices of any size.
Book a DemoWhere front desks lose calls
Reception is busy with the patient in front of them, and the phone rings through lunch, before opening and after closing. A call that rings out is often a lost booking. The agent answers every call, so the front desk can keep its attention on the people in the office.
What a dental booking agent does
- Books by practitioner and visit type. Dentists, hygienists and other staff each carry their own services and schedules. A cleaning goes to a hygienist; a filling goes to a dentist.
- Applies your new-patient rule. In our dental build, a new patient can book only a new-patient exam. Fillings, cleanings and check-ups are for existing patients, and the booking system refuses the wrong one even if the agent is asked for it. The agent then offers the exam instead.
- Sets the first-visit expectations. The first visit is booked as a longer slot (in our build, 90 minutes for an exam and x-rays) and the caller is told to arrive 10 minutes early. You set your own lengths and wording.
- Changes. A caller who wants to move an appointment goes straight to rescheduling instead of starting a new booking.
- Offers real times. The agent reads open times from the diary, says them back, and books the one the caller picks.
- Knows whether it is talking to a new or existing patient, and records that in the booking notes for your front desk.
- Hands off. Anything outside its rules goes to your staff with a note.
Privacy and compliance
We do not currently hold SOC 2, GDPR or HIPAA certification; we are targeting the end of 2027. If you have privacy requirements for patient information, tell us at the start and we will state plainly what is and is not in place.
Frequently asked questions
Can an AI agent book dental appointments?
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Yes. A custom booking agent reads your diary, offers open times by practitioner and visit type, and books the appointment while the caller is still on the line. It follows your rules for who can book what.
How does it handle new patients?
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It sends them to a new-patient exam first. In our dental build the system refuses to book a new patient's filling, cleaning or check-up, so the agent cannot book them even by mistake, and it offers the exam instead.
Is it HIPAA or PIPEDA compliant?
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Not today. We are targeting SOC 2, GDPR and HIPAA compliance by the end of 2027. Ask us about your specific requirements and we will answer plainly.
Can it change an appointment?
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Yes. A caller who wants to move an existing appointment is taken straight to rescheduling.
What happens when it cannot help?
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It hands off to your front desk with a note of what the caller wanted, or takes a message. You choose which situations always go to a person.
What does it cost?
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Every build is a custom quote, based on the number of practitioners, locations and systems. Book a demo and we will scope it.
See also: Custom AI voice agents · Appointment booking · Healthcare