Transforming conversations into actionable insights

Listen, learn, and optimize with data-driven intelligence from every customer interaction.

Book a Demo

Customer Insights

Real-time Analytics

Billing Calls

10%

Support Calls

40%

Missed Calls

20%

Sales Calls

30%

Watch how Nucleus AI transforms conversations into actionable business insights and intelligence

Why Change Was Needed

The Problem

NextGen Manufacturing runs a growing industrial equipment company with multiple product lines and customer segments, but their leadership team was flying blind when it came to understanding customer conversations.

Every day, hundreds of calls flowed through their existing phone system—sales inquiries, support requests, product feedback, cancellation calls. Valuable insights were buried in these conversations, but extracting them manually was impossible. The team had no visibility into common customer pain points, missed revenue opportunities, or emerging trends that could shape their product roadmap.

Without data-driven insights, NextGen Manufacturing was making decisions based on gut feelings rather than customer reality. They needed to understand their business better before knowing where AI could make the biggest impact.

How Nucleus Solves It

The Solution

Iris connects seamlessly to existing phone systems:
"I've detected that 34% of support calls mention billing confusion, with customers specifically asking about upgrade pricing. This represents a potential revenue opportunity through clearer pricing communication."

Iris identifies customer satisfaction blind spots:
"Customers calling about Product X report 40% longer resolution times. The main frustration point occurs when they're transferred between departments."

Iris uncovers revenue opportunities:
"15% of cancellation calls mention competitors offering features your Premium plan already includes. Customers aren't aware of existing capabilities."

Iris delivers comprehensive reports showing exactly where AI agents would have the highest impact, backed by real conversation data.

Impact & Outcomes

The Result

Iris provides NextGen Manufacturing with complete visibility into their customer conversations. Decision-making becomes data-driven and opportunities become clear.

For NextGen Manufacturing, this changed everything.

Nucleus now provides the insights needed to make informed decisions about AI implementation—all while learning from actual customer interactions.

And because every conversation is analyzed and categorized, NextGen's team can prioritize AI automation based on real impact potential, not guesswork. All without changing their current phone system.

100%

Listen. Learn. Optimize. Transform customer conversations into business intelligence.

Discover AI opportunities through data-driven insights.