Automating secure patient intake and scheduling
Reduce response times, support patients faster, and
scale effortlessly.
Watch how Nucleus AI handles dental appointment scheduling calls naturally and efficiently
The Problem
NextGen Dental operates dental care centers across 8 locations, but their growth created an unexpected challenge: appointment scheduling was drowning their staff and frustrating patients trying to book routine cleanings and urgent dental care.
Every call followed the same routine: verify identity, check availability, determine appointment type (cleaning, filling, emergency), confirm insurance. With 100+ calls daily, reception teams spent 8 hours on the phone. Peak hours meant busy signals and long hold times—especially frustrating for patients with dental emergencies.
NextGen Dental can partner with Nucleus to build Alex, a voice agent designed for dental care scheduling. Alex's job? Handle appointment booking from first contact to confirmation, without the wait.
The Solution
"Hi, thanks for calling NextGen Dental. I'm Alex, and I can help schedule your dental appointment today. What type of visit do you need?"
"I can get you in for a cleaning with Dr. Thompson at 2:30, or Dr. Lee has an emergency slot available at 3:15. Which works better?"
"Perfect! I'll need your name, date of birth, and insurance information. We'll handle your intake forms when you arrive."
The Result
Alex can now handle most calls without human help. Wait times drop and patient satisfaction goes up.
For NextGen Dental, this changed everything.
Nucleus now handles the entire appointment booking process—end-to-end—without human help.
And because every call is logged and structured, NextGen's team can review patterns and keep improving the patient experience. All without tying up staff on routine calls.
Patients call. Nucleus schedules.
Scale appointment booking and improve patient access. No holds, fewer gaps, better care.
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