Nucleus Changelog

New: Dashboard

May 17, 2025

  • Get a quick view of your call activity, high-level call details, and key account stats—all in one place.
  • Update includes account setup tips and a handy progress bar to help you get the most out of your AI Receptionist.

New: Call Reporting Feature

April 18, 2025

  • Track the total number of calls, average call duration, and messages handled by your AI Attendant.
  • View call sentiment trends (Positive, Neutral, Negative) and call outcome trends over time (Resolved, Message Taken, Transferred, etc.).

Premium Users Get Even More

April 18, 2025

  • Access a full call detail history, including:
    • Start time, duration, call status, and sentiment
    • Call recordings and full transcripts (if enabled)
    • Detailed summaries and action items for every call
    • Download options for call data

Settings Updates

April 18, 2025

  • Enable or disable Call Recording and Transcription anytime in Settings → General Settings.
  • Update your email and password easily through the new Settings page.

Updated Call Greeting

April 18, 2005

  • When recording is enabled, your AI Attendant will automatically include a message letting callers know the call is being recorded.

Note:
We’re actively improving the accuracy of our sentiment analysis and refining call tracking logic based on real-world feedback.

Summary of Changes:

  • Faster, more reliable call handling
  • Powerful call reporting (now live!)
  • Premium call history + downloads
  • New recording/transcription settings

Why This Matters

These updates make it even easier for you to track performance, understand your customers, and optimize your communication—all powered by your AI Attendant.

New: Fresh UI and Improved Platform Navigation

March 18, 2025

  • New Look, Same Powerful AI:
    We’ve redesigned the Nucleus platform from the ground up to make it easier for you to manage your business communications.
    When you log in, you’ll now see a streamlined left-hand menu with your business name and Nucleus phone number conveniently displayed at the bottom.
  • Attendant Page, Now Smarter Than Ever:
    Your AI Attendant now has its own dedicated page, organized across three easy-to-navigate tabs:

    • Training: Teach your AI Attendant about your business, customize your greetings, and add unlimited information cards (up to 1,000 characters on Free, 10,000 on Premium).
    • Staff Directory: Add team members, set their availability, and define transfer rules based on roles or titles.
    • Settings: Customize your AI Attendant’s voice profile and set your business’s time zone for accurate scheduling.
  • Training Tab Upgrades:
    • Easily manage your Welcome and Goodbye messages.
    • Create and edit Business Information Cards to give your AI Attendant the knowledge it needs to serve callers properly.
    • Character counters make it easy to track your available space.
  • Staff Directory Enhancements:
    • Add up to 10 staff members on Free, and up to 100 on Premium.
    • Set availability manually or create a custom schedule for each team member.
    • Free users can send missed call notifications via email; Premium users can choose between email and SMS.
  • Settings Page Updates:
    • Change your AI Attendant’s voice with a simple dropdown and preview the voice instantly.
    • Set your business’s primary time zone, ensuring accurate call handling and message delivery based on your team’s availability.
  • Account Management:
    • Access your Account Details, Billing Settings, and FAQs quickly by clicking your avatar at the top right of the platform.

Improvements

  • Faster Greetings: Your AI Attendant now answers incoming calls with reduced delay, providing a smoother experience for your customers.
  • Non-Interruptible Welcome: Once the greeting begins, it will now play through without interruptions for a more polished first impression.
  • Seamless Account Switching: App cache clears automatically when switching between Nucleus accounts, ensuring clean transitions.
  • Scheduling Display Fix: Resolved an issue that caused staff availability schedules to display incorrectly for some users.

 Coming Soon

New Reporting and Dashboard pages that give you deeper insights into how your business is communicating—stay tuned!