At Myofascial Release Mississauga, the focus is on helping clients recover and thrive after injury or trauma—especially when traditional therapies fall short. Their team of fascia experts provides comprehensive treatment and courses for individuals suffering from chronic pain, guiding clients toward lasting change through the powerful healing modality of Myofascial Release.

But when you’re committed to offering deep, personalized care, your time becomes your most valuable resource—and that’s where Nucleus AI comes in.

Co-founders Justin and Nelin lead Myofascial Release Mississauga with a mission to provide world-class care for chronic pain.

Clients have questions. They want to feel heard—whether it’s 10 AM or 7 PM. But when your admin team is working part-time or balancing other commitments, calls can be missed and inquiries can slip through the cracks.

“Our office assistant was working part-time while balancing school,” says Nelin Krull, Co-owner and Clinic Director. “Nucleus helped fill in the gaps. It was incredibly useful, especially over the holidays.”

Myofascial Release Mississauga needed a way to bridge the communication gap—especially during off-hours, holidays, or unexpected absences.

Setting up Nucleus AI was simple. “Super easy! It didn’t take more than an hour and then a bit of fine tuning after thinking of more content to include,” says Krull. “MUCH faster than training a call centre or receptionist.”

The team named their AI assistant “Maria,” and clients were immediately impressed. In fact, one client thought Maria was a real team member.

“No complaints! The AI is so friendly that one of our clients thought they were talking to a member of our team—Maria.”

The reason? The AI is friendly, accurate, and tailored with custom knowledge cards, giving it the context it needs to answer questions clearly and compassionately:

• “What are your clinic hours?” — Maria has the latest schedule.
• “What kind of treatments do you offer?” — Maria explains Myofascial Release and other services.
• “How do I book a treatment?” — Maria offers guidance and takes down details for follow-up.

At Myofascial Release Mississauga, hands-on expertise and compassionate care work together to support patient recovery.

At a clinic built on trust and deep healing, personal connection matters. That’s why Myofascial Mississauga continued using Nucleus AI, even after their part-time assistant returned.

“We decided to keep it on even when our receptionist came back from school,” Krull explains. “It has proven to be a great way for clients to get in contact with us—even on days we are not open or after-hours when we are closed.”

• Clients get answers—even after hours.

• Patients feel cared for, even when staff are off sick or on holiday.

• Inquiries are never missed.

“It adds that extra level of customer service so no one is missed while you are on holiday, at lunch, or off sick. Much cheaper and more comprehensive than a temp.”

“This is incredibly high value for the cost. The yearly cost is less than a day’s work for our office assistant,” says Krull. “It’s a very useful tool to bridge the gap and help customers get answers and feel heard when you can’t tend to the phones.”