- Home
- » Testimonials
Corporate Clients
"System availability is every IT Dept's main concern and Nucleus hasn't let me down with this regard."
Jason Bassett, madsensmillwork.com ~ May 8, 2013
"Customer service at Nucleus Inc. is stellar as is the technical support, with excellent response times. I can say this with confidence after hosting our company website here for nearly 10 years."
Randy Norsworthy, blankees.com ~ March 11, 2013
"I have had several calls from competitors wanting to provide my hosting and provide initial lower prices, however, the bitterness of poor quality service lasts long after the sweetness of the intial cheap price is long forgotten."
Terry Mitchell, Bug Eye Technologies ~ January 22, 2013
"Always a pleasure working with Nucleus; quick responses, fast resolution of questions/problems, Nucleus staff always well informed & knowledgeable."
Colin Maskey, Compass Bending Ltd. ~ November 19, 2012
"Have been a customer of the Nucleus group for 5 years.. great service and value!"
Neil Little, C-TEP ~ September 6, 2012
"This has been my first chance to get back to you about the repair you did on our computer a week ago or so. I wanted to thank you personally for the great job you did in recovering my files. The service was exceptional as usual and appreciated all the advice you gave me. It all turned out well and we are back up and running once again. We are always so grateful to have a company we can count on to support us during these types of events. You have never let us down as a company and as employees your loyalty, professionalism and commitment to helping your client has always exceeded my expectations.
So thank you very much and a job well done as usual"
Brenda & Ron Taschuk, Kromatic Controls Ltd. ~ August 18, 2012
"Your tech department is fantastic - wish more companies had that same attitude."
Anra Food Services ~ June 6, 2012
"I have received nothing but exceptional customer service from all of the staff at Nucleus. Not only do they provide efficient, courteous assistance but they have almost always of their own accord, written or called as a follow up to my issue. I have worked with Jeff and Jamie in technical support and John is our Senior Analyst. They have all been tremendously helpful, professional and consistent in their client care."
Suzanne, Living Spirit United Church ~ October 31st, 2011
"Just wanted to let you know that I've been dealing with Jamie over in tech support at Nucleus and he's been stellar. I screwed up on directions that I gave him, so essentially he had to correct something twice for me and it was my mistake. His voice never changed, steady and always 'No problem, we're here to help you out.' You have a good employee over there and thought you'd like to hear about it from one of your clients. Thanks for your continued great service; forget Cjay92, its Nucleus that Rocks!"
Michael MacDougall, Dunollie Castle Productions Inc. ~ September 7th, 2011
"I recently had some work done by Gil on a bad virus that attacked my computer about a week ago. I wanted to write to let you know how COMPLETELY satisfied I was in the service I received from Gil. We have been clients of yours for many years and have always been very happy with all the services that have been provided. When this virus came about I considered going to a local computer company close to home and then thought better of it and decided to call you whom we trust completely. From the minute I called and spoke with Gil I was assured that my nightmare would be taken care of quickly. He went above and beyond the call to look after me that day and I am so grateful not to have lost any of our business files. As well he provided me with some great antivirus software and then also took the time to clean up and vacuum out my computer. It was just great!
I write you both because more often these days’ people are quick to complain about service and then when it’s good they never acknowledge it and it’s important in my companies to receive feedback good or bad. I thought he was fantastic and looked after me so quickly knowing how stressed I was. He also followed up afterwards to make sure everything was running properly. Another thing, I saw him handle an elderly customer at your office while I was there and thought he handled the situation so well. He was kind and didn’t use a lot of computer jargon that he didn’t understand and made him feel so at ease with things I was impressed.
So all that being said, I wanted to let you know that Gil, along with many of your other team members are great and you are so lucky to have such a conscientious and devoted guy working for you.
Thank you so much for being the kind of company that we can always count to be there when we need them, that means a lot today!"
Brenda Taschuk, Kromatic Controls Ltd/Reel North Outfitters Inc. ~ February 25th, 2011
"I just want to say that I have had great experience with Nucleus; Nucleus' level of professional and quality customer support simply astounds me. You and your team have been great at getting things done while alleviating my concerns. Nucleus is great at listening to my requests and asking simple, straight-forward questions to solve the problems I have encountered. Nucleus has made the internet a happier and less-stressful place to be :)"
Kathryn Smith, Wordfest Web Developer ~ October 21st, 2010
"We have been hosting with nucleus.com for a number of years now and are very pleased with the hosting robustness, reliability and customer service that your company provides."
Randy Norsworthy, blankees.com ~ August 27, 2010
"I have been using Nucleus as my ISP for my home since Spots was purchased by Nucleus. In addition I have used Nucleus as my business ISP since I started my laboratory in 2008.
I have never considered using another ISP primarily because of Nucleus’ rapid response technical service, the knowledge of its technical support staff and the speed of the connection.
Compared to other ISPs it is MHO that Nucleus is the best value going for these reasons.
Recently, I have especially been happy with the technical support that I have obtained from Shari. Not only does she seem to be very technically competent, but she is both courteous and an excellent communicator. Yesterday she helped me resolve an Outlook configuration issue that was preventing some of emails from reaching the intended recipient and also blocked my sent emails while I was staying in hotels. I am not sure if this is strictly in the domain of what an ISP is responsible for but Shari made the fix quick and easy.
The one thing that I can’t understand is why my repeated recommendations to my friends, colleagues and acquaintances have not netted one additional customer for Nucleus.
In this age of big box stores, endless offers of this rate for 6 months and a free (albeit low quality) camera or laptop, the populace, it seems, has lost or has never had the experience of consistent top quality service.
I am dedicated to supporting Nucleus for as long as I can and hope sincerely that it continues to be Calgary’s (and local area) premier “independent” ISP for as long as I will require internet service."
Best regards and a sincere thanks.
Martin Linek, THE Chem Lab ~ August 26th, 2010
"Hello!
Just wanted to send praise in favour of Shari and your tech support. Even though Shari was able to establish clearly that our problem had nothing to do with Nucleus' service, she called back the next day to see how we were doing with our issue.
In my 12 years of IT experience from Tech. Support up to IT Director, I have never seen this done. I've changed career into Instrumentation because of the pervasive 'not our problem' attitude in the IT field. Good to see Nucleus hasn't fallen into that trap."
Guy McDowell, RTS Services ~ August 26, 2010
"We have been working with Nucleus for the past 3 years and are extremely pleased with their outstanding service. Their personnel are professional, thorough and go beyond the call of duty.
They have worked with every step of our growth, from basic service to website development.
This past year they set up an on and off-site backup system to secure our critical data daily. We have tried many other companies and are happy to say that Nucleus gets the job done. When considering an IT, website and communication service provider, we highly recommend Nucleus."
Erin Suton, Crime Scene Evidence Ltd/CSE Design Group Ltd ~ Oct 6th, 2010
http://www.cse-limited.com
"On behalf of Calgary Legal Guidance I want to thank-you and Nucleus for the continued contribution to our organization." Read full letter.
Kim Feodoroff, Calgary Legal Guidance ~ May 11, 2010
"We have worked with Nucleus for over 12 years now. We use their internet and webhosting services and have been very pleased. Any problems that did come up were answered politely, efficiently and quickly by their technical staff.
If we need any help figuring out the simplest things, there is never a problem receiving that information. It is accurately and patiently delivered. As well, they do follow up calls just to make sure you are happy! That is always appreciated.
In additions, we have about 40 clients that use Nucleus and we have not had any complaints at all.
Nucleus also developes websites. Clients of ours that have had them done by Nucleus have been very pleased. No hassle, good pricing, great product!
I also know they treat their staff very well. They make sure to have a productive and fun environment to work in and do many outside activities to build camaraderie.
I would not hesitate to recommend Nucleus Information Service Inc. for the BBB Business Ethics awards."
Barb Stevens, President & Trade Manager, SabreTEC - the BEST in Barter ~ April 7, 2010
"Over the years I've had a lot of people ask me about the Internet. How I got involved and really why I'm still involved. Without hesitation my answers revolve around Nucleus Information Service Inc.
In the mid 90's I discovered this Calgary business as I was setting up my first 'business' website. At the time I was swamped with a tidal wave of upstart, fly-by-night, in it for the money, ISPs...I was ready to give up. Then in came Nucleus. They were upfront in their quotes; they were friendly, they were honest in their critisisms, and their commitment to my needs created my first success story. I continue to work with Nucleus today because of those same qualities. I know when I ask a question, or need advice, that the response will be exactly what it should be. I've never had to second guess a billing or wonder about my account. Nucleus delivers and never dissapoints. Seriously, who wouldn't want to work with a company like this?
Nucleus helped me get my feet wet...and they continue to buoy my spirits about what is 'right' with the web.
Oh, did I mention the staff have a positive attitude? I should mention that."
Gary D. Freeman, Operations Manager, Corus Interactive & Integrated Solutions ~ March 31, 2010
"Always had great support from Nucleus when I have had problems. Nice to have a human answer the phone!!"
Diesel Component Rebuilders Ltd. ~ August 21, 2009
"As a customer of Nucleus I want to take this opportunity to thank you for the outstanding service and support that we have received. Phil Pacl is our account rep and he has demonstrated on several occasions a dedication and focus on customer service and outstanding service delivery. Your company's proactive approach when dealing with customer issues is a welcomed change and something that is lacking with your competitors.
With Phil's help and guidance, I am looking forward to a continued, long term customer relationship with Nucleus. I would certainly recommend Nucleus as a clear and proven alternative to any of the competitive internet providers in the Edmonton and Calgary areas."
Stantton Pallister, Network Administrator, Alberta Union of Provincial Employees ~ June 26, 2009
"I must say, you have given me great service when there were unforseen complications in installation on account of structure irregularities in my office spaces; and great service overall." Read full letter.
Chris Saciuk, Valenti Financial Corp. ~ May 21, 2009
"I am telling everyone I know about Nucleus.
They have proven above and beyond that they are committed to customer service. If you want exceptional Internet service and exceptional Customer Service, then you need to be with Nucleus.
If you are a small business owner, you are treated as if you are Nucleus's biggest customer and will appreciate that you are not treated as less than worthy as by the bigger providers."
Jim Hainstock, theMacXperts.ca ~ September 10, 2008
"Nucleus has provided CONSISTENT trouble free service for several years. Their lack of downtime and wonderful support is head and shoulders beyond the services providers by other DSL carriers in the city."
Tom McCartney, Woodrising Resources ~ June 10, 2008
"Nucleus has been very responsive to our needs, they've been tremendous in terms of the help they've given us. When we switched Internet Service providers, they went out of their way to make the transition as painless as possible. I'd recommend Nucleus without a doubt."
Ward Niou, First Calgary Savings
"WestJet has had a great relationship with Nucleus for over three years. Their people have always been resourceful, professional and helpful, finding solutions to problems as they come up. Their product offering has been all we expected, excellent service with cost effective, stable products."
Mark Bouton-Mills, WestJet
Residential Clients
"I would just like to let you know that I have a great appreciation for your technical support team. Over the past few weeks, I have had router and connection problems and in particular Corby and Wyatt have talked me through each episode very patiently and with great success. I do my best at letting my friends and family know of the super technical support I get from Nucleus, unlike the unsupport they receive from their service providers. Thanks again everyone."
Elizabeth ~ June 15, 2013
"Your tech support, Josh, has just devoted his day - - well okay maybe just three big chunks of it - - to solving a problem of mine that really was not related to Nucleus.
In short, my sister and I inserted a totally goofy password to get me onto her Internet and it made my MacBook Air and/or her Telus router decide it would never again let me enter a password.
Josh has been patient and respectful as he walked me through one attempt after another to get my computer to let me put in another password.
Not his problem. Not your problem. But as ever, Nucleus never abandons me.
I have to tell you what an astonishing team you have there. The customer support ethic is unique and one you can be hugely proud of."
Marg Archibald ~ June 5, 2013
"I have been very happy with Nucleus and I am delighted that the company offers its services in BC as well as AB. Any time I have needed help the help line has answered my questions and assisted me so that my problems were solved. I will and have recommended Nucleus to others. Great work Nucleus staff!"
Eliza Holst ~ May 21, 2013
"I have been with you for a lot of years, and really appreciate your service. Thank You!"
Melody Enman ~ May 1, 2013
"I have been extremely happy with both the service and the customer support I have received with Nucleus. I recommend this to any friend who wants access to internet but not through the big names in telecommunications in the city."
Trenton Riopel ~ April 29, 2013
"Hi Nucleus, Wanted to say thanks Jeff for your help today. We caught a Shaw guy in the building and got him to check on what happened. He said they were here late last night trying to fix someone's cable on the floor under ours and must have disconnected us by mistake. So were back up and running and very happy campers. Side note: we think Nucleus rocks and needs to to be told that :)"
Cynthia Singer ~ March 13, 2013
"What a great bunch to deal with! Always helpful, I had to call yesterday to say there was a problem with my pppoe login! And there was, I mistyped it, but I wasn't made to feel silly by your tech support. Very professional, he checked everything from your end, and my connection is perfect. Please keep doing what you're doing, you do it well!"
Ed Stevens ~ March 12, 2013
"I have been with Nucleus for quite a few years now and have been very pleased with the service."
Ross Schmidt ~ March 3, 2013
"Excellent Internet Service Provider!!!"
Evelyn Melin ~ March 2, 2013
"You are the BEST at help support for customers."
Claire Murphy ~ March 1, 2013
"Love the service. Fast and reliable."
Curtis Richards ~ February 22, 2013
"Nucleus has been my service provider for at least 10 years, the technical support team answer any question and fix things up within minutes, however, it just happens the only time that is needed is when I upgrade to windows 7 64 bit and have to reset things. Usually everything is working perfectly."
Rosemarie Wrobel ~ February 11, 2013
"I just needed to write you a quick note to say how impressed I am with Josh and Phil. They both helped me immensely over the past two days with my minor connection issues, but the issues were a big stressor when I needed to work from home in the evenings. Phil talked me through my various options and Josh spent 1.5 hours on the phone with me last night and didn't give up until all my equipment was working properly.
I am very satisfied with Nucleus so far and I hope to be a long-term customer!
Thank you for being awesome!"
Brandi McLauchlan ~ February 8, 2013
"I have been a completely satisified customer of Nucleus for many years (Member since 2000). My main reason for staying with you is because of your excellent Tech. Support Group-always available, knowledgeable, competent, patient and courteous."
George T. Forsyth ~ January 8, 2013
"I have always received excellent service from Nucleus and have been a customer since I became an Internet user! Your support staff are polite and courteous. I never feel like I am asking a stupid question and that they are too busy. You could give other companies lessons in customer support!"
Nora McTague ~ December 17, 2012
"Great speeds and customer service. Keep up the great work!"
Wendy Brownlee ~ November 29, 2012
"I had thought I would need to upgrade the package I have with your company, but when the technician helped me, I didn't need to. That was fabulous news! We have had Nucleus for our provider for over 10 years and we're very, very happy with the service we get. Thanks!!"
Barb Bradley ~ November 14, 2012
"Anytime I've needed assistance the customer service has been excellent! Special thanks to Corby, who has helped me many times over the years. I don't know if I have ever received customer service anywhere, as good as I receive from Nucleus staff!"
Monty Harlos ~ November 11, 2012
"The service is very personable, helpful and I appreciate that the folks are local. Great customer service is very hard to find these days. Keep up the great work!!"
Heather O'Bray ~ November 5, 2012
"Great service so far, have only been signed up for about a month, but the tech support is great and easy to get ahold of. No more waiting for an hour on hold for a small problem!"
Heather Thompson ~ October 17, 2012
"Moved away from Shaw because in our area they called it a shared connection, most weekends the email-server had connection problems. Nucleus has provided a trouble free method of getting my email for the past two years!"
Ray Feist ~ October 4, 2012
"Always great service! Quick, friendly and unbeatable ... creates loyalty!"
S. Primrose ~ September 28, 2012
"I have had two other companies supply me with Internet Service and both can't even touch the quality and top notch people who work and run MY Nucleus."
Don Armstrong ~ September 27, 2012
"Great service - always had a great response to any questions and really appreciate their professionalism."
Dean Thomson ~ September 23, 2012
"Been with you now since 1999. Still the same quality of service as before. Always prompt responses from tech support and the abuse line when I forward questionable emails. Thanks for your continued caring to your customers."
Elaine Hildebrand ~ August 19, 2012
"I love Nucleus. Your service is fantastic and I never have a problem with slow internet. Thank you!!"
Janet Kercher ~ July 9, 2012
"We have been with Nucleus for about 13 years. Not a single day of trouble."
Kathy Guttinger ~ June 13, 2012
"Best ISP ever! Thank you! Best support staff I have ever had any dealings with."
George Woodings ~ May 26, 2012
"While all of our neighbours and friends complain about slow internet from their cable/satellite providers, especially during peaks hours, we just sit back and smile."
Steve Barry ~ May 25, 2012
"We have been using Nucleus as a provider since 2001 and we have never had an issue once. Keep up the great service. You rock!"
Michael Kant ~ April 24, 2012
"I just appreciated how quickly a tech was sent out to fix the problem ( a few days). The reason I switched from Shaw to Nucleus was the poor customer service I experienced from Shaw. I realize that this service "piggy-backs" off Shaw, but it seems, at least by this impression, that dealing with Nucleus on the customer service side provided much faster service nonetheless. I had a similar problem with my last connection at my former residence, and Shaw was always trying to set up an appointment for weeks later. Very frustrating when your service is out. Thank you for easing my frustration!"
Heather Johnson ~ April 23, 2012
"I would like to specifically mention Jeff Fox. He was very patient with me and, more importantly, he sent the message that he was committed to solving my problems. I think he made sure that the ticket was still open so that when Josh was on duty, Josh knew right away the history of my problem and the efforts Jeff had done to help me solve it. Your system is working well enough such that when Corby was on duty he also was able to help me. Finally, Jeff called my home land line to specifically ask if the issues had been resolved. I was very impressed that he made that extra effort. It's because of people like Jeff that I want to stay with Nucleus as my ISP and also why I speak well of Nucleus in conversations with friends and family."
Rick Bassie ~ April 11th, 2012
"Internet connectivity is the best I've ever had from any isp. I have dealt with all the big cable and telephone companies, and a few independant ones but the first mile provider ususally makes it so hard to get setup and having anything fixed can be rough, but Nucleus has been the best: the people are genuinely concerned with helping you out for one thing.
They are also very knowledgeable people, I can tell from being in the industry for many years I have dealt with more than a few support departments who waste time by not really knowing what to or not to rule out, even after testing."
Scott Hill ~ April 3rd, 2012
"Once again, thank you for all the extra effort that you do for me. I'm so thankful for Nucleus. *smiles* You take such good care of all your clients...you always make us feel like we're you're only client. And right from day one. Your quality of service is, and has always been, just that....quality of service.
I always feel like you, and the Nucleus family, always go the extra mile for me. You always take that 'extra step'.
I thank you for that."
Bettina Gemsa ~ March 26th, 2012
"I consider consistency of excellence "exceptional" service, and this has always been why I have been more than happy to remain with Nucleus since becoming a customer in 1999.
Through my earliest dealings with Phil in your Edmonton office, who always goes above and beyond to address any needs, to my very infrequent usage of customer service, via phone, everyone I have dealt with has always provided professional, helpful and timely service.
The only real suggestion I can offer is to keep up the excellent work."
Joel Russell ~ January 22nd, 2012
"I have been a Nucleus customer for 12 to 14 years and have had the Nucleus team solve all of the problems we encountered over that period of time."
Ross Schmidt ~ November 1st, 2011
"Nucleus is Calgary's best kept secret. Recent tv ads missed the mark by not saying what you're good at, which is customer service, and not trying to sell us those godawful "packages". I Love Nucleus."
Claire Murphy ~ September 19th, 2011
"I have been a Nucleus customer for well over ten years, and from day one, I was amazed by the level of professionalism and dedication of the staff at Nucleus; not only did I get a quick response to my phone calls and e-mails, but I always felt that they do care, handling whatever issues I had with great deal of courtesy.
And to cite one example here; when I recently had an issue with a new router, I called for help, and when the matter could not be resolved over the phone, I was advised to bring my machine to the office, which I did, and there, Cam and Jamie diligently worked on it and had the issue resolved.
I have nothing but words of praise for both of them; they are truly a godsend."
Fred Farag ~ September 6th, 2011
"- I ALWAYS receive exceptional service at/with Nucleus! I rarely experience any connectivity issues and if I do, your staff promptly resolves them for me. I have also refered my parents (and anyone else I encounter that has issues with the "other" ISP's) who both have accounts with Nucleus and everyone is pleased with the service they receive. The Nucleus office is not far from where I live and I always look forward to a visit (which isn't very often unfortunately), as I always learn something while I'm there (like the word "undecillion" (!) - the last visit a week or so back) and it's just a nice environment to experience. Nucleus is just a really cool company."
Kevin Nevison ~ September 4th, 2011
"As usual the Nucleus techs have come through for me again. Over the long weekend I turned off all my computer equipment at the power bars. When I returned home and turned everything on again, my router wasn't accessing the Net. After unsuccessfully trying to get it reset, I phoned Tech Support at Nucleus and talked with Jamie. He helped me get everything working again and told me what to do if I have problems in the future. He also phoned the next day to make sure everything was working correctly. I appreciate this service and make sure I tell all my friends who use other servers who don't offer this service. Thanks again Nucleus for your help."
Elizabeth Retzer ~ August 4th, 2011
"Hi there;
Just a note of thanks to the people at Nucleus Internet. I ordered the service and Nucleus contact Shaw for the setup. The attitude of the Shaw installer was deplorable. It was clear I was an inconvenience to him & he seem miffed I hadn't chosen his company to do the setup. He left after telling me it was normal for a modem to take up to 30 minutes to connect. A day later I still had no internet.
I contacted Nucleus and the service was outstanding. Due to a huge workload (70 hours a week) i was unable to get the time to call. Nucleus called me asking if everything was working. I let them know what happened and they repeatedly called me to get an update on when I would be in to swap the modem (which was defective). I received calls from their tech support people and my account manager. When I finally got things working, I asked the account rep if she could start the billing date when everything became active. This...in spite of the fact that I could have had the problem fixed several weeks earlier had I had the time to swap out the modem.
To say I'm pleased is an understatement. The level of service I received from Nucleus is unmatched in ANY service business I've dealt with. You folks are just outstanding. You set the bar very high and then you surpass expectations. In this day and age, it's VERY nice to deal with a company that does it's best to minimize any problems you may experience. Hell, I'd pay MORE just to have this type of service.
I'm in the IT field and have dealt extensively with small business. If I'm ever back working in that realm (very likely) I will definitely recommend using Nucleus as an Internet provider.
Kick ass job folks."
Mark Irvine ~ August 2nd, 2011
"We have been using Nucleus as an internet provider since 2000 when we opened our office. There has never been any down time or problems with the system. As a result we have been extemely satisfied and have recommended Nucleus to several of our clients."
Michael Kant ~ May 22nd, 2011
"I don't have a bad thing to say about Nucleus. We've had very good internet service. When we did have some problems, I loved that you guys were open in the evenings and we could call and talk to someone. All the CSR's I've spoken to have been helpful and even have called back later to see if the problem was resolved. I'm happy that you're a local company as well. I heard stories from people at work about thier service providers and I am so happy to be with Nucleus (and always make sure to mention Nucleus to them)."
Angela Wagester ~ April 13th, 2011
"I discovered nucleus when my previous server quit. no warning or anything. The fantastic people at nucleus had me up and running in no time."
Marlene Bunz ~ April 11th, 2011
"Great customer service. Your people went above and beyond to help me troubleshoot and set up my iPhone to get my Nucleus e-mail.
I like that you interrupt your recorded message to help out as opposed to the "big guys" who frequently leave you on hold for several minutes before answering the call and then passing you on to someone who "might" be able to solve the problem."
Joe Michaud ~ March 24th, 2011
"Always answer my technical questions. Very little wait time. Unlike the competition."
Randy Snow ~ March 17th, 2011
"I have always found your staff exemplary. Everyone I have dealt with over the years has given me the best customer service I have ever received from any other company. I have no desire to ever change my server."
Robin Daigneau ~ March 11th, 2011
"Well sometimes the best things to be said are when you have nothing to say at all. Nucleus service just keeps humming along with no interruptions, no issues, just plain old works, like you would expect it to, refreshing! What's more there are no billing issues either. I really don't know how Nucleus manages to do it but whatever they are doing they should not change it, keep up the great job guys and gals!!!"
Lorne Benke ~ March 7th, 2011
"I like the great service that I receive from Nucleus whenever I call the help desk. They are always very patient and able to solve my problem."
Gail Niinimaa ~ March 3rd, 2011
"This is just a wee note to let you know how pleased I am with your technical support. Once again yesterday, one of your tech staff took a lot of time to help me with a problem: this time I was migrating to a new computer. His help and patience is really, really appreciated... as is the fact that I didn't have to wait for help.
I used to be a customer of Telus, but after waiting for over a day for tech support on one occasion, I switched in disgust. I have never regretted moving to Nucleus, and I don't hesitate to tell acquaintances about your service when I hear they are having difficulties with their ISP's."
Patrick Davis ~ February 16th, 2011
"Great service, great price. I've been using Nucleus for 6 years and can only recall 2 times of a un-scheduled outage."
Jeff De Jager ~ January 31st, 2011
"I have always found all Nucleus staff to be extremely friendly and helpful. I am a senior and they are always patient with my mistakes and understanding of me. Nucleus offers service that cannot be equaled or even approached by others. Thank you very much."
Robert Muir ~ January 27th, 2011
"Hi, Recently a friend who is on hotmail had her account intercepted and a bogus email requesting money was sent out from her account. Most everyone I know on her contact list received the scam email - EXCEPT me thanks to your wonderful filtering of scam emails! You continue to be a great company and we continue to appreciate that!"
Cindy Johnson ~ January 8th, 2011
"I am extremely pleased with the service and the customer service i have received. this is one of the best run businesses i have come across. i deal with the same account manager for all my transactions and if i have an issue i just need to call or use there live chat to get a hold of them. its great"
Trenton Riopel ~ December 17th, 2010
"I've had my Nucleus service for around 2 years now, I couldn't be happier. I've only had to call service once, and they had the problem fixed in less than 10 minutes. Great, great service!"
James Protz ~ November 15th, 2010
"Nucleus is a top rate service provider. The technical support is superb."
Lynn Woods ~ October 28th, 2010
"Great service, as a computer novice I mess up my settings occasionally. The service staff at Nucleus fix most problems over the phone, only once did I have to bring my laptop in for a clean-up which allowed me back on the net. Thanks Nucleus, Old & dangerous"
Jim Smith ~ October 18th, 2010
"So pleased to be a Nucleus subscriber! Once again, I have had the opportunity to experience the personal, great support and assistance from the technicians at Nucleus! Keep up the great work and thank you."
Evelyn Melin ~ October 8th, 2010
"I have been extremely impressed with the level of professionalism and respect I have been given since I signed on... not once have I regretted switching to Nucleus"
Trenton Riopel ~ October 1st 2010
"I have been a customer for many years going back to the beginning with "Spots" as my server. It is a great service and I do recommend Nucleus to anyone looking for a server. The service techs are very friendly and extremely knowledgable. I will continue to rely and use Nucleus services with confidence."
Carol Janett ~ August 25th, 2010
"Unbelievably excellent service above and beyond. Very friendly people to deal with. No wonder you won the BBB Award this year. "
Pam Crompton ~ August 18th, 2010
"I just wanted to drop a line to Nucleus and once more let you know how helpful and invaluable your company is to us. We were having trouble (to say the least) with our computer, wireless signal and new router. Amazing how 'gummed up' a situation can become in the hands of novices! Yesterday (Sunday the 25th of April) we called Nucleus Tech Support because we were at the end of our rope. The next step, I thought, was to hang the computer and ourselves at the end of it and tie a BIG knot! Josh answered the phone late Sunday afternoon and with a calm voice walked us through the unknown and back to computer sanity within a matter of an hour or so.
Your smaller company is competitive with some of the biggest names in technology and yet you continue to shine brighter then the rest. You are consistently there for your customer, no matter what the problem. A voice on the phone can carry an attitude.....yours are always answered with a smile and confidence. Thank you Nucleus and thank you Josh.
Appreciative customers,"
Mary and Stan Dalidowicz ~ April 26th, 2010
"We purchased our first computer during April 2000.
Being "Seniors and Novices" in this new world of communication we were determined to find computer people who would be reliable and helpful when we would be in need of assistance.
After much discussion with friends and business accociates we were directed to the "Nucleus Information Service Inc"WHAT A STROKE OF LUCK.
In our opinion the "Nucleus support system" people are "professionals" and are "masters" at resolving problems. In every instance we have found the people at Nucleus to be curteous and obliging.
We have no hesitation in recommending the Nucleus organization to anyone who has high expectations from people who care and where "Customers come first".
Kathleen & Morris Esber ~ March 31st, 2010
"This is to acknowledge the outstanding service and support I received from Ryan in relation to internet radio streaming issues. I was experiencing loss of signal and numerous re-buffering while listening to online radio and called Edmonton technical support, who monitored my internet connection for a couple of days prior to sending Ryan out to my home to take a look at my telephone panel, router and modem.
Ryan checked the modem and router and found everything ok. He took a look at the telephone wiring in the power box and saw that it was in a real mess. Over a period of 2 hour and 20 minutes he rewired all telephone connections to a central box and then checked my home security before leaving.
I am happy to say that I no longer have any online or other internet issues since the rewiring. This kind of service is truly appreciated by me and I will certainly let others know of the outstanding service I have received. All of the technical support staff is to be commended for the competent, friendly and personable service which they gave to me.
Thank you All!"
Bill Donnelly ~ July 22, 2009
"I have been a client of Nucleus Information Service 'Everything Internet' for at least five years now. I am from the generation of folks who are essentially self taught 'learn as you go' computer users - with only a couple of software training sessions along the way. I am just the sort of client that requires patience and understanding with respect to computer glitches revolving around my internet service and other technical aspects of computers and it is for this reason that I am contacting you now.
I wish to praise the customer service at Nucleus Information Service Inc. beginning with the front of house receptionist Terri and then the support technicians that I have dealt with often, I don't know where they found these young people, but I am always amazed with their skill, patience and politeness in dealing with computer issues that arise for me. A case in point is this past week in which technicians namely Josh, Jeff, Brad and Andrew removed a deeply embedded malicious 'root kit' virus from my system. It was quite a task; requiring strong knowledge and expertise in proceeding and managing to remove it without having to remove my files. I know several different scans had to be tried and special maneuvers performed to manage to get my computer working smoothly again. Honestly, it is just wonderful experiencing such good customer service. I simply feel this extraordinary customer service should go on record in today's fast paced and rather depersonalized world. Hats off to Nucleus Information Services of Calgary - They are the BEST!"
BD Holland ~ May 15, 2009
"I just wanted to send a quick note to mention the customer service I have received from the people at Nucleus. You have been a joy to deal with since my very first call and I thank you for that. You definitely made me feel a lot more comfortable transitioning from a large internet service provider to your company.
I am not sure if you are aware, but there were a few problems during the install at my house. The technician that was sent out showed the utmost of patience and professionalism when running from one issue to the next. He spent over two hours at my house trying to get the problem solved and kept his composure which kept me calm! If only ALL technical people could be like that!
My most recent dealings have been with Technical Support regarding the Telus lines. He gave me all the information that I needed, called me with updates when he said he would and actually came though on a working service date! Simply amazing!
I am very happy to report that when I logged on last night I was able to access the internet. All seems to be well and working excellently!"
A very sincere thank you too all of you! I am looking forward to dealing with Nucleus in the future!
Michalena Kinakin ~ May 6, 2009
"At this time I'd like to thank you and all those at Nucleus for being such a good, responsive ISP. When I've had issues, your tech support was there to get me going again. In some cases, even questions I had that were non-Nucleus, like modem, router, or software questions, your tech support handled them professionaly and didn't just "write me off". Since I was in tech support myself and I handled calls 24/7 every day of the year, I measure a company's "worth" by their tech support. There's a reason I've stuck with Nucleus and didn't go with Telus or Shaw.
You guys had better spam filters than we did at my place of business, a Bell installation."
Bob Found ~ May 5, 2009
"I have been a customer for many years now and have had excellent service. There was a time that I was having an issue with my new computer and having the technical help respond in a prompt fashion was awesome!"
Gail Sims ~ April 22, 2009
"It has been too long since I gave you my thanks. I would like to take this opportunity to commend you on an excellent company that is truly based on customer service. I have been a customer of yours since 2000, and have been extremely pleased with the friendly service and expertise that I have received whenever I have had to call.
Please extend my thanks to your staff for a fabulous job well done.
Having worked myself for over 35 years in computer service, I can truly appreciate the dedication and effort that your people extend to your customers, even with the daily frustrations that these same customers sometimes generate.
Again, I thank you."
George Woodings ~ April 22, 2009
"Nucleus is the BEST! I've referred many people to them and they have all opened up accounts and are thrilled. The support staff is always friendly, prompt, knowledgeable and AVAILABLE! They have even helped me solve computer issues on occasion, not necessarily related to my service. Cheers to Nucleus!"
Kevin Nevison ~ April 09, 2009
"I appreciate the warnings regarding fraudulent e-mails and the warnings about possible spam e-mails. The Nucleus Webmail comes in very handy to check my mail when I'm not home or to check on those possible spam e-mails. You provide excellent service in all areas. Keep up the good work! Please pass this on to everyone."
Stephen Bauer ~ February 26, 2009
"I am always impressed with the service we get with you. I recently was considering options with wireless in this area, but I will be staying with Nucleus and a wireless router because not one of the companies I called, especially the big name faceless giant Telus, could be bothered to answer my phone call! We love the friendliness and small company feel about Nucleus and will never change if at all possible! Love how the techs follow up right away and even phone us to find out if things are good, not wait around for us to phone them. Love ya!"
Jennifer Cooper ~ January 22, 2009
"We have been clients of Nucleus since as long as I can remember. We have been so happy with the service that we never felt any reason to switch to another provider. Nucleus rocks!"
Darlene Taylor ~ January 22, 2009
"Thank you for being who you are. It's nice to be treated as a person and not a number. Anytime I have needed any kind of help, I have received it in a prompt, courteous and patient manner. You are indeed a grand company!"
Pat Topal ~ January 22, 2009
"I am very please with the customer service I get from Nucleus. A customer service rep spent 2 hours on the phone with me and then called me the next day to see if I was having any further problems. Keep up the good work."
Faye Fletcher ~ January 20, 2009
"We have been with Nucleus at our home since, I think, 1994. Any minor service issues have been dealt with by the techies instantly and in a friendly manner. Face to face at the Nucleus counter when picking up equipment the staff practically jumped over the counter to help. I think we have had one outage that we didn't know about in all that time and if there have been scheduled outages I would be surprised if they could be counted on half of one hand. Kudos to all of your people and thanks for staying small defending the niche and treating customers like friends."
E.M (Ted) Cutlan ~ January 19, 2009
"For many years I have reluctantly used Telus for my ISP, only because I thought there was no alternative in my area. After yet another bought of the Telus incompetence and fairy tails about addressing a problem that was generated through arrogance on their behalf, I looked around for another ISP in my area (Raymond Alberta). I was delighted to find that Nucleus was available in my area. I had used Nucleus before when I was the IT manager of a large appliance store chain in Calgary, and knew what great service they had given me.
Without hesitation I called the office to find out if there were any Nucleus ports in Raymond. There were many ports available and they all offered the speed I was looking for. I ordered my service and with great delight then called Telus and canceled my ADSL service with them. I had been fighting with them for 3 months to restore the service I had been receiving and paying for for more than a year that suddenly Telus told me I was not and that there were no ports in Raymond to provide such a service.
Nucleus did all the work moving me from the incompetence and arrogance of Telus to a service that is now faster and has all the DSL IP stuff that Telus was suppressing preventing my router from working to its full capability. Thank you Nucleus, I no longer have to deal with Telus."
Robert McMillan ~ January 10, 2008
"Great service. Customers are kept well advised of upcoming outages and your Tech Service is just great, especially with the follow up calls."
James Blunt ~ December 29, 2008
"Most reliable network I have ever used, not to mention that the customer service is outta this world! It's nice to see a company that still puts their clients first, every-time. Not to many companies treat their customers the way Nucleus does, way to go!"
Doug Hildebrand ~ December 25, 2008
"The reason that I have stayed with Nucleus for as long as I have has to do with the excellent service so promptly and courteously provided by your tech Support group."
George Forsyth ~ December 24, 2008
"I have been with Nucleus for approximately 3 years now. During this time, the experience I have had with all aspects of the Nucleus service (live customer service, online customer service, billing, etc) have been nothing but 100% positive. I would and have recommended Nucleus service to anyone looking for an internet service provider. Thanks Nucleus."
Jim Jones ~ December 22, 2008
"We've been a subscriber with Nucleus for 12+ years now and have been very pleased with the service provided to us. The tech support is excellent and they really do go above and beyond in helping someone like myself who doesn't always understand the latest in technology! Thanks Nucleus!"
Melanie Kehler ~ December 21, 2008
"Great service and help when I have any problems, even if not internet related."
Tony Sunderland ~ December 19, 2008
"I recommend Nucleus to anyone who requires trouble-free access to the Internet. Nucleus is especially good for people like me who are not technically 'with it' because their technicians have to be the friendliest on the planet."
Pam Crompton ~ December 17, 2008
"The reason I am with Nucleus is because of the service. I truly appreciate that I don't have to go through an endless selection menu on the phone to get to someone that can't resolve my problem (like other providers). With nucleus I can talk to someone within minutes and they are always very helpful & knowledgable. As long as service stays like this I will be with Nucleus and will recommend to others."
Celine Soulard ~ December 14, 2008
"Nucleus Information Service has been an amazing ISP. The set up was fast and easy and when I did require assistance, it took one call to the tech/help desk and my problem was solved quickly and completely."
Darryl Welk ~ December 13, 2008
"I always recommend Nucleus to my friends, and comment on the superior technical support received, and the lack of problems with the service."
Darryl Watts ~ December 11, 2008
"We switched over to Nucleus in the spring, and its been one of the smartest things we've done. Top notch Internet Service, outstanding customer support. Full marks all the way."
Colin MacIntyre ~ November 25, 2008
"I have been a customer since Nucleus started up next to the Sentry Box. since then I have tried both cable and tel-com and have returned to Nucleus. I paticularily like the tech support and the crew that are there to help & provide the answers.(even to some of my stupid questions)"
John Wilson ~ November 12, 2008
"I have switched to Nucleus simply on the basis of the single satisfied customer who recommended them, and who put me in touch directly with Phil Pacl's cell number. This person is on a short list of three Linux gurus in the local group, who work equally with WinTel, Apple and Linux as the business needs, which they service, mandate.
At every stage of my transition from Uniserve to Nucleus, and more recently in the switch from Telus to Shaw Digital Phone, the Nucleus agents have been willing to 'bend over backwards', go far out of their way, performed as if nothing I was concerned or interested in was 'outside their scope'. And they distinguished themselves in being aware of potential pitfalls that only they could me advise of, and cooperated with the Port people at both Shaw and Telus to effect another seamless transition.
It becomes obvious that the smaller/local/independent ISP's tend to encourage rather that discourage their agents' 'going the extra mile', maintaining a personal connection with and zealous concern for their clients, in stark contrast to the monopoly providers, who 'ditch their own clients' by outsourcing them to wannabe professional support contractors such as Convergys, and then act as if the turnover from dissatisfied customers leaving is normal, and no problem because the advertising works and the suckers are 'lining up and signing up' so who cares.
Typical in these environments is the coaching that 'There IS no Reality....only the Perception'.
I prefer this reality....the small/local/independent ISP....NUCLEUS!"
Chris Smolyk ~ November 5, 2008
"I used Nucleus for a number of years then went to a different company, I am now back with Nucleus because they have the best service and tech help. Keep up the good work!"
Linda Jensen ~ April 3, 2008
