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Corporate Clients
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"Always had great support from Nucleus when I have had problems. Nice to have a human answer the phone!!"
Diesel Component Rebuilders Ltd. ~ August 21, 2009
"As a customer of Nucleus I want to take this opportunity to thank you for the outstanding service and support that we have received. Phil Pacl is our account rep and he has demonstrated on several occasions a dedication and focus on customer service and outstanding service delivery. Your company's proactive approach when dealing with customer issues is a welcomed change and something that is lacking with your competitors.
With Phil's help and guidance, I am looking forward to a continued, long term customer relationship with Nucleus. I would certainly recommend Nucleus as a clear and proven alternative to any of the competitive internet providers in the Edmonton and Calgary areas."
Stantton Pallister, Network Administrator, Alberta Union of Provincial Employees ~ June 26, 2009
"I must say, you have given me great service when there were unforseen complications in installation on account of structure irregularities in my office spaces; and great service overall." Read full letter.
Chris Saciuk, Valenti Financial Corp. ~ May 21, 2009
"I am telling everyone I know about Nucleus.
They have proven above and beyond that they are committed to customer service. If you want exceptional Internet service and exceptional Customer Service, then you need to be with Nucleus.
If you are a small business owner, you are treated as if you are Nucleus's biggest customer and will appreciate that you are not treated as less than worthy as by the bigger providers."
Jim Hainstock, theMacXperts.ca ~ September 10, 2008
"Nucleus has provided CONSISTENT trouble free service for several years. Their lack of downtime and wonderful support is head and shoulders beyond the services providers by other DSL carriers in the city."
Tom McCartney, Woodrising Resources ~ June 10, 2008
"Nucleus and their incredible team have been with me since I first entered the Internet age more than a decade ago. Their training, support, advice and guidance have saved me money, preventing me from making costly mistakes and made the web part of my business trouble-free. I wouldn't have moved to BC if I couldn't have taken them with me. Yippee - - they came!!!
Everyone else I know has had to change their e-address at least once. Not me. I tell everyone I know: 'Switch to Nucleus where they will KNOW you! Treat yourself to getting SERVICE. Treat yourself to an isp where they know your name when you call! It doesn't get better than Nucleus.'"
Marg Archibald, Monday Communications ~ March 31, 2006
"Where to start: Not on hold for more than a minute before I'm talking to a technical support person; Knowledgable about any outages or problems in my area and the one time he was unsure, I received a call back from Nucleus within 5 minutes explaining the problem and the ETA on the fix; had difficulty with accessing a website and even though it had nothing to do with Nucleus the tech guy spent 15 minutes on the phone with me troubleshooting some options."
Alberta Bible College ~ June 22, 2005
"I have used Nucleus since 1998. The level of service and support that is offered has always been top notch. Whenever we have needed tech support, the guys have been outstanding. They get to the problem right away and are always very pleasant and eager to help. We have recommended Nucleus to many people and will continue to do so."
Terry Maygard, A Basket Case ~ October 14, 2004
"We have used Nucleus Services for a couple of years now, and have nothing but great things to say about them. They are prompt, friendly and very easy to deal with in our expanding company. I would highly recommend them to anyone looking for internet services."
Ken Taylor, VRPhotos ~ September 14, 2004
"Nucleus has never considered any of our questions to be frivolous, nor any of our plans to be misguided. The staff approaches each of our queries in a prompt, courteous and informative manner… [We are] confident that, regardless of the problem, Nucleus is right there, standing behind us, ready to help."
Gary Freeman, Corus Radio Calgary
"Nucleus has been very responsive to our needs, they've been tremendous in terms of the help they've given us. When we switched Internet Service providers, they went out of their way to make the transition as painless as possible. I'd recommend Nucleus without a doubt."
Ward Niou, First Calgary Savings
"WestJet has had a great relationship with Nucleus for over three years. Their people have always been resourceful, professional and helpful, finding solutions to problems as they come up. Their product offering has been all we expected, excellent service with cost effective, stable products."
Mark Bouton-Mills, WestJet
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Residential Clients
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"We have been with you people a number of years and are delighted to recommend your company to all we know. Your service technicians have been very courteous, helpful, obliging with an ole geezer who is just trying to keep up with todays new technology. Many thanks to you all for taking care of our needs
Wishing you all every success."
Kathleen & Morris Esber - September 01, 2009
"This is to acknowledge the outstanding service and support I received from Ryan in relation to internet radio streaming issues. I was experiencing loss of signal and numerous re-buffering while listening to online radio and called Edmonton technical support, who monitored my internet connection for a couple of days prior to sending Ryan out to my home to take a look at my telephone panel, router and modem.
Ryan checked the modem and router and found everything ok. He took a look at the telephone wiring in the power box and saw that it was in a real mess. Over a period of 2 hour and 20 minutes he rewired all telephone connections to a central box and then checked my home security before leaving.
I am happy to say that I no longer have any online or other internet issues since the rewiring. This kind of service is truly appreciated by me and I will certainly let others know of the outstanding service I have received. All of the technical support staff is to be commended for the competent, friendly and personable service which they gave to me.
Thank you All!"
Bill Donnelly ~ July 22, 2009
"I have been a client of Nucleus Information Service 'Everything Internet' for at least five years now. I am from the generation of folks who are essentially self taught 'learn as you go' computer users - with only a couple of software training sessions along the way. I am just the sort of client that requires patience and understanding with respect to computer glitches revolving around my internet service and other technical aspects of computers and it is for this reason that I am contacting you now.
I wish to praise the customer service at Nucleus Information Service Inc. beginning with the front of house receptionist Terri and then the support technicians that I have dealt with often, I don't know where they found these young people, but I am always amazed with their skill, patience and politeness in dealing with computer issues that arise for me. A case in point is this past week in which technicians namely Josh, Jeff, Brad and Andrew removed a deeply embedded malicious 'root kit' virus from my system. It was quite a task; requiring strong knowledge and expertise in proceeding and managing to remove it without having to remove my files. I know several different scans had to be tried and special maneuvers performed to manage to get my computer working smoothly again. Honestly, it is just wonderful experiencing such good customer service. I simply feel this extraordinary customer service should go on record in today's fast paced and rather depersonalized world. Hats off to Nucleus Information Services of Calgary - They are the BEST!"
BD Holland ~ May 15, 2009
"I just wanted to send a quick note to mention the customer service I have received from the people at Nucleus. You have been a joy to deal with since my very first call and I thank you for that. You definitely made me feel a lot more comfortable transitioning from a large internet service provider to your company.
I am not sure if you are aware, but there were a few problems during the install at my house. The technician that was sent out showed the utmost of patience and professionalism when running from one issue to the next. He spent over two hours at my house trying to get the problem solved and kept his composure which kept me calm! If only ALL technical people could be like that!
My most recent dealings have been with Jim regarding the Telus lines. He gave me all the information that I needed, called me with updates when he said he would and actually came though on a working service date! Simply amazing!
I am very happy to report that when I logged on last night I was able to access the internet. All seems to be well and working excellently!"
A very sincere thank you too all of you! I am looking forward to dealing with Nucleus in the future!
Michalena Kinakin ~ May 6, 2009
"At this time I'd like to thank you and all those at Nucleus for being such a good, responsive ISP. When I've had issues, your tech support was there to get me going again. In some cases, even questions I had that were non-Nucleus, like modem, router, or software questions, your tech support handled them professionaly and didn't just "write me off". Since I was in tech support myself and I handled calls 24/7 every day of the year, I measure a company's "worth" by their tech support. There's a reason I've stuck with Nucleus and didn't go with Telus or Shaw.
You guys had better spam filters than we did at my place of business, a Bell installation."
Bob Found ~ May 5, 2009
"I have been a customer for many years now and have had excellent service. There was a time that I was having an issue with my new computer and having the technical help respond in a prompt fashion was awesome!"
Gail Sims ~ April 22, 2009
"It has been too long since I gave you my thanks. I would like to take this opportunity to commend you on an excellent company that is truly based on customer service. I have been a customer of yours since 2000, and have been extremely pleased with the friendly service and expertise that I have received whenever I have had to call.
Please extend my thanks to your staff for a fabulous job well done.
Having worked myself for over 35 years in computer service, I can truly appreciate the dedication and effort that your people extend to your customers, even with the daily frustrations that these same customers sometimes generate.
Again, I thank you."
George Woodings ~ April 22, 2009
"Nucleus is the BEST! I've referred many people to them and they have all opened up accounts and are thrilled. The support staff is always friendly, prompt, knowledgeable and AVAILABLE! They have even helped me solve computer issues on occasion, not necessarily related to my service. Cheers to Nucleus!"
Kevin Nevison ~ April 09, 2009
"I appreciate the warnings regarding fraudulent e-mails and the warnings about possible spam e-mails. The Nucleus Webmail comes in very handy to check my mail when I'm not home or to check on those possible spam e-mails. You provide excellent service in all areas. Keep up the good work! Please pass this on to everyone."
Stephen Bauer ~ February 26, 2009
"I am always impressed with the service we get with you. I recently was considering options with wireless in this area, but I will be staying with Nucleus and a wireless router because not one of the companies I called, especially the big name faceless giant Telus, could be bothered to answer my phone call! We love the friendliness and small company feel about Nucleus and will never change if at all possible! Love how the techs follow up right away and even phone us to find out if things are good, not wait around for us to phone them. Love ya!"
Jennifer Cooper ~ January 22, 2009
"We have been clients of Nucleus since as long as I can remember. We have been so happy with the service that we never felt any reason to switch to another provider. Nucleus rocks!"
Darlene Taylor ~ January 22, 2009
"Thank you for being who you are. It's nice to be treated as a person and not a number. Anytime I have needed any kind of help, I have received it in a prompt, courteous and patient manner. You are indeed a
grand company!"
Pat Topal ~ January 22, 2009
"I am very please with the customer service I get from Nucleus. A customer service rep spent 2 hours on the phone with me and then called me the next day to see if I was having any further problems. Keep up
the good work."
Faye Fletcher ~ January 20, 2009
"We have been with Nucleus at our home since, I think, 1994. Any minor service issues have been dealt with by the techies instantly and in a friendly manner. Face to face at the Nucleus counter when picking up equipment the staff practically jumped over the counter to help. I think we have had one outage that we didn't know about in all that time and if there have been scheduled outages I would be surprised if they could be counted on half of one hand. Kudos to all of your people and thanks for staying small defending the niche and treating customers like friends."
E.M (Ted) Cutlan ~ January 19, 2009
"For many years I have reluctantly used Telus for my ISP, only because I thought there was no alternative in my area. After yet another bought of the Telus incompetence and fairy tails about addressing a problem that was generated through arrogance on their behalf, I looked around for another ISP in my area (Raymond Alberta). I was delighted to find that Nucleus was available in my area. I had used Nucleus before when I was the IT manager of a large appliance store chain in Calgary, and knew what great service they had given me.
Without hesitation I called the office to find out if there were any Nucleus ports in Raymond. There were many ports available and they all offered the speed I was looking for. I ordered my service and with great delight then called Telus and canceled my ADSL service with them. I had been fighting with them for 3 months to restore the service I had been receiving and paying for for more than a year that suddenly Telus told me I was not and that there were no ports in Raymond to provide such a service.
Nucleus did all the work moving me from the incompetence and arrogance of Telus to a service that is now faster and has all the DSL IP stuff that Telus was suppressing preventing my router from working to its full capability. Thank you Nucleus, I no longer have to deal with Telus."
Robert McMillan ~ January 10, 2008
"Great service. Customers are kept well advised of upcoming outages and your Tech Service is just great, especially with the follow up calls."
James Blunt ~ December 29, 2008
"Most reliable network I have ever used, not to mention that the customer service is
outta this world! It's nice to see a company that still puts their clients first, every-time. Not to many companies treat their customers the way Nucleus does, way to go!"
Doug Hildebrand ~ December 25, 2008
"The reason that I have stayed with Nucleus for as long as I have has to do with the excellent service so promptly and courteously provided by your tech Support group."
George Forsyth ~ December 24, 2008
"I have been with Nucleus for approximately 3 years now. During this time, the experience I have had with all aspects of the Nucleus service (live customer service, online customer service, billing, etc) have
been nothing but 100% positive. I would and have recommended Nucleus service to anyone looking for an internet service provider. Thanks Nucleus."
Jim Jones ~ December 22, 2008
"We've been a subscriber with Nucleus for 12+ years now and have been very pleased with the service provided to us. The tech support is excellent and they really do go above and beyond in helping someone like myself who doesn't always understand the latest in technology! Thanks Nucleus!"
Melanie Kehler ~ December 21, 2008
"Great service and help when I have any problems, even if not internet related."
Tony Sunderland ~ December 19, 2008
"I recommend Nucleus to anyone who requires trouble-free access to the Internet. Nucleus is especially good for people like me who are not technically 'with it' because their technicians have to be the
friendliest on the planet."
Pam Crompton ~ December 17, 2008
"The reason I am with Nucleus is because of the service. I truly appreciate that I don't have to go through an endless selection menu on the phone to get to someone that can't resolve my problem (like other providers). With nucleus I can talk to someone within minutes and they are always very helpful & knowledgable. As long as service stays like this I will be with Nucleus and will recommend to others."
Celine Soulard ~ December 14, 2008
"Nucleus Information Service has been an amazing ISP. The set up was fast and easy and when I did require assistance, it took one call to the tech/help desk and my problem was solved quickly and completely."
Darryl Welk ~ December 13, 2008
"I always recommend Nucleus to my friends, and comment on the superior technical support received, and the lack of problems with the service."
Darryl Watts ~ December 11, 2008
"We switched over to Nucleus in the spring, and its been one of the smartest things we've done. Top notch Internet Service, outstanding customer support. Full marks all the way."
Colin MacIntyre ~ November 25, 2008
"I have been a customer since Nucleus started up next to the Sentry Box. since then I have tried both cable and tel-com and have returned to Nucleus. I paticularily like the tech support and the crew that are there to help & provide the answers.(even to some of my stupid questions)"
John Wilson ~ November 12, 2008
"I have switched to Nucleus simply on the basis of the single satisfied customer who recommended them, and who put me in touch directly with Phil Pacl's cell number. This person is on a short list of three Linux gurus in the local group, who work equally with WinTel, Apple and Linux as the business needs, which they service, mandate.
At every stage of my transition from Uniserve to Nucleus, and more recently in the switch from Telus to Shaw Digital Phone, the Nucleus agents have been willing to 'bend over backwards', go far out of their way, performed as if nothing I was concerned or interested in was 'outside their scope'. And they distinguished themselves in being aware of potential pitfalls that only they could me advise of, and cooperated with the Port people at both Shaw and Telus to effect another seamless transition.
It becomes obvious that the smaller/local/independent ISP's tend to encourage rather that discourage their agents' 'going the extra mile', maintaining a personal connection with and zealous concern for their clients, in stark contrast to the monopoly providers, who 'ditch their own clients' by outsourcing them to wannabe professional support contractors such as Convergys, and then act as if the turnover from dissatisfied customers leaving is normal, and no problem because the advertising works and the suckers are 'lining up and signing up' so who cares.
Typical in these environments is the coaching that 'There IS no Reality....only the Perception'.
I prefer this reality....the small/local/independent ISP....NUCLEUS!"
Chris Smolyk ~ November 5, 2008
"I used Nucleus for a number of years then went to a different company, I am now back with Nucleus because they have the best service and tech help. Keep up the good work!"
Linda Jensen ~ April 3, 2008
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